Frequently Asked Questions

It depends far more on condition than on size. A presentation-focused preparation – deep clean, declutter, paint, small repairs, garden tidy and staging – sits at the lower end. Adding flooring, a kitchen refresh or a bathroom refresh moves it up substantially. You receive written line-item pricing before anything starts, and you can approve part of the plan rather than all of it.

Yes. The walkthrough, the photographic condition report and the written ROI-ranked plan cost nothing and carry no obligation. We do this because sellers make better decisions with real numbers in front of them, and because a meaningful proportion of people who see the plan proceed with at least part of it.

Payment terms are set out in your quote and depend on the size of the job. Trade partners are paid by us, not by you, so you never handle multiple invoices. For qualifying projects we can discuss deferred arrangements at the walkthrough – ask us directly rather than assuming.

Presentation work – cleaning, paint, curb appeal, staging and small repairs – reliably returns more than it costs in most markets. Large renovations do not reliably do so before a sale, which is why we rank every recommendation by expected return and will actively tell you when a job is not worth doing.

Assessment, quoting, project management and quality control are done by our own people. The physical trade work is done by a vetted network of partners who are insured, background-checked and paid on completion. That payment practice is why good trades stay with us and why we can get them at short notice.

That is fine and common. Book a single service – a deep clean, a repaint, a defect list or a garden tidy – and it works exactly the same way, with a written quote and a single point of contact. There is no requirement to take a full preparation.

Tell us and we return and rectify it. Quality control is our job, not yours, and we inspect before handover rather than waiting for you to find problems. Licensed trade work additionally carries the warranty of the licensed contractor who performed it.

Yes, and a large share of our work comes through agent referrals. The agent introduces us, the seller contracts directly with us, and the agent carries no liability and handles no money. We send progress updates at each stage so the agent never has to chase.

Yes. We handle full-property clearances for executors, boxing and setting aside items the family wants kept before anything else is touched, arranging donation of usable goods, and then preparing the property for sale. Executors receive photographed progress updates so they can keep family informed remotely.

See the service areas page for current coverage. Each area has a local project manager and a local trade network. If we do not have a team where your property is, we will tell you immediately rather than accepting the job and subcontracting it to people we do not know.

A typical full preparation takes about six working days from the day you approve the plan. Single services are usually one to three days. Jobs involving flooring, a kitchen refresh or exterior painting run longer, and weather affects all exterior work. We schedule backwards from your photography date.

We call you within one business day to understand the property and your timeline. We attend a walkthrough, usually within three to five days. A few days after that you receive a written plan with every recommended job priced and ranked by expected return. You approve what you want, or nothing.

Usually not. Most preparations are done around occupants, and we sequence work so you keep a functioning kitchen and bathroom for as long as possible. Staging is the exception – a fully staged home is difficult to live in normally, so we discuss partial staging where you are still in residence.

Yes, and that is how we build every schedule. Tell us the fixed date and we plan in reverse from it. If the timeline is genuinely too tight to deliver to standard, we will say so before you commit rather than after, and we will tell you what we would cut to make it work.

Deep cleaning and decluttering, followed immediately by painting. Both are inexpensive relative to their effect, both change how maintained a property appears, and both photograph obviously. Curb appeal and exterior washing come next, because the exterior photograph determines whether buyers open the listing at all.

Usually not a full renovation. A refresh – new doors, handles, benchtop, splashback and lighting in a kitchen; regrouting, resealing, a new screen, vanity and tapware in a bathroom – removes the dated appearance at a fraction of the cost. Full renovations rarely return their cost immediately before a sale.

Yes, primarily by increasing inspection numbers and by making rooms read as larger in photographs. Empty rooms consistently photograph smaller than furnished ones, and over-furnished rooms photograph cramped. Staging also answers the buyer’s unspoken questions about how each room is meant to be used.

Frequently. Full kitchen and bathroom renovations immediately before sale, premium finishes in price-sensitive markets, structural changes, and cosmetic work over defects that should be disclosed instead. Sometimes the honest answer is that the property will sell as it stands and you should keep the money.